Frequently Asked Questions
Everything you need to know about Mersi Cosmetics and your order.
Are Mersi Cosmetics products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products safe for sensitive skin?
Our formulas are designed with high-quality, clean ingredients. However, we always recommend performing a patch test on a small area of skin before full application if you have known sensitivities.